All animals are shipped via FedEx Priority Overnight to your closest FedEx hub requiring buyer to go to their local hub for pickup as well as signing for pickup. Local pick up is available! We offer a live arrival guarantee on all animals, along with a 7-day health guarantee. All animals need to be picked up from the hub in a timely manner. If animals are left at the hub for over 4 hours with out being picked up all guarantees will be void. We guarantee the health of your animal for 7 days after you receive it. This guarantee only applies if you have cared for the animal properly. It is expected that you have researched proper care and have a proper enclosure set up correctly before the animal arrives. We may request photos with dates and time stamps of your animal, its enclosure, as well as other information if any issue arises. If you have or have had other reptiles, it is important you quarantine any new animal you purchase for at least 2 months. That means your new animal should not share housing, food, feeding tubs, or bathing tubs with any other reptile until you are confident that you have no health concerns whatsoever. Please notify us as soon as possible if you have any questions or concerns.
We guarantee that the animal being delivered is the exact one represented in the listing photos. We guarantee the gender, genetics, and health of the animal. We guarantee all imperfections will be noted in the animal's listing description or discussed with the buyer prior to the animal's shipping. If we fail to meet any of these guarantees, we will provide a full refund, including shipping costs, for a period of 7 days from the time the animal is delivered to the customer. Refunds will not be issued until the animal is returned to us.
